We have found that the wireless connection is more reliable if you use the configuration utility that comes with your wireless card instead of letting Windows configure your wireless. If you want to do this yourself, here are some directions. If you’d like the tech center staff to do it, bring your laptop to the tech center. You will probably need to leave it for a day or two.
First Disable Wireless Zero Configuration. Right click on the My Computer icon on your desktop or Start Menu. Select Manage from the menu that appears. Your screen then should look like the image below:
Next, left click on the plus sign next to Services and Applications and then left lick on the word Services. Scroll down until you find Wireless Zero Configuration.
Right click on Windows Zero Configuration and select Propertiesfrom the menu. If the service status says it is running, click on the stop button. After you have stopped the service, change the startup type from Automatic to Disabled. The properties for Wireless Zero Configuration should look like the image below when you are done.
Second, find the make and model of your wireless card. If the wireless card is an external one, that’s easy, it probably says right on it. If you have an internal wireless card, you need to go look in the Device Manager and find out what it is.
You are looking for the name of the wireless network adapter. In this example, the wireless adapter is made by Intel.
Third, use the utility for your card to set up a wireless profile. Look in the All Programs section of your Start Menu for an entry that matches the name of your wireless adapter. The utility that controls the card in the above example is called Intel PROSET Wireless.
The utility for your card should allow you to set up a profile for the KUA wireless network. You’ll need to know the SSID for the KUA network: kuawireless. We do not broadcast the SSID so you will need to enter that information when asked.
Some other things you might need to enter are the type of wireless network (infrastructure) and the security (none).
If you can’t find a utility for your wireless card already installed, you may have to download one from the manufacturer of your computer or of the card.
